Australian Dog Grooming School

Student Enrolment Terms and Conditions

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Welcome to Australian Dog Grooming School.

These Terms and Conditions outline the agreement between Australian Dog Grooming School ("ADGS", "we", "our", "us") and all
students enrolling in our courses, workshops, private training sessions and educational programs.

By enrolling in any course or training session with ADGS, you acknowledge that you have read, understood and agree to these Terms and Conditions.

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1. Enrolment
Enrolment into any Australian Dog Grooming School course is confirmed only once the required deposit or full upfront course fee has been received.

Submitting an enquiry or enrolment form does not guarantee a place within a course.

Course places are limited and allocated on a first paid, first served basis.

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2. Deposits
All deposits are non-refundable.

Deposits secure your position within your chosen course and enable Australian Dog Grooming School to allocate trainers, facilities, equipment and student dogs.

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3. Course Fees
The remaining balance of your course fees must be paid by the due date advised by Australian Dog Grooming School.

Failure to make payment by the due date may result in cancellation of your enrolment.

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4. Promotions

Promotional pricing, discounts and complimentary bonuses are governed by the Australian Dog Grooming School Promotional Terms & Conditions.

Students acknowledge that promotional offers vary throughout the year and are determined by the date their booking is confirmed.

Future promotions cannot be applied retrospectively to existing bookings.

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5. Student Acknowledgement of Promotions
By enrolling, students acknowledge and agree that:

• Promotional offers vary throughout the year.

• Eligibility is determined by the date the booking is confirmed.

• Future promotions may differ from those available at the time of enrolment.

• Promotional offers cannot be applied retrospectively.

• Australian Dog Grooming School is under no obligation to extend future promotional offers to existing bookings.
   

6. Changes, Transfers & Cancellations
At Australian Dog Grooming School, we understand that circumstances can change. As course places are limited and significant planning is required for each intake, the following policy applies.

Intensive Courses &Upskill Sessions
Course Transfers

• Changes requested more than 6 weeks before the course commencement date will incur a $250 administration fee.

• Changes requested between 4 and 6 weeks before the course commencement date will incur a $250 administration fee, plus a $100 late notice fee.

Course Cancellations

• Cancellations requested within 4 weeks of the course commencement date will incur a $500 administration fee, are non-refundable are not eligible for rescheduling.
   

DIY & Private / Advanced Training

• Changes or cancellations requested more than 2 weeks before the scheduled session will incur a 10% administration fee.

• Cancellations requested within 2 weeks of the scheduled session are non- refundable and the session will not be rescheduled.
   

Deposits
All deposit payments are non-refundable.

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7. Illness & Exceptional Circumstances
We understand that unexpected illness or emergencies can occur.

If you are unable to attend due to illness or another exceptional circumstance, each request will be assessed individually at the school's discretion.

Supporting documentation, such as a medical certificate, may be required.

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Where a transfer or rescheduling request is approved due to illness, an administration fee of $100 per missed training day will apply.

Upskill Courses
Due to the specialised nature and limited availability of Upskill Courses, missed classes generally cannot be transferred or replaced in future courses.

 

Where possible, our Administration Team will work with you to discuss any available options.

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8. Student Withdrawal & Re-Enrolment
If a student chooses to withdraw from, discontinue or otherwise not proceed with their enrolled course, all amounts paid to Australian Dog Grooming School in relation to that enrolment are non-refundable, including the deposit and any course fees already paid.
 

Withdrawal from a course does not entitle the student to transfer, defer, reschedule or carry forward their enrolment, course fees or deposit to another course date.
 

If the student later wishes to undertake the course, they will be required to re-enrol as a new student, subject to availability, and pay the full course fee applicable at the time of the new enrolment, including a new deposit.
 

Any amounts paid toward the student's previous enrolment will not be credited or transferred to the new enrolment.

This applies where the decision to withdraw or discontinue the course is made by the student, after training has commenced, except where otherwise required by law or where Australian Dog Grooming School expressly agrees otherwise in writing.

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9. Course Changes by Australian Dog Grooming School
Australian Dog Grooming School reserves the right to amend course dates or daily timetables where reasonably necessary.

Where possible, reasonable notice will be provided.

If ADGS is required to postpone or cancel a course before commencement, students will be offered either:

• a transfer to another available course; or

• a refund of monies paid where applicable.
   

10. Course Attendance
Students are expected to attend all scheduled training sessions.
If you are running late or unable to attend, you must notify Administration by calling or texting 0493 433 222.

Emails and social media messages may not be monitored during class hours and should not be relied upon for attendance notifications.

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11. Missed Training
Australian Dog Grooming School cannot guarantee replacement practical sessions for missed classes.
Any catch-up training is entirely at the school's discretion and subject to trainer availability.

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12. Competency

 

Repeated lateness, leaving early, missed training hours or unexplained absences may affect your ability to successfully complete the course, as students are required to demonstrate the necessary level of practical competency before completing the course.

If missed classes or incomplete training hours result in a student not meeting the required competency level, the School may require the student to complete additional training, practical sessions and/or assessment time.

Any additional training required as a result of missed attendance, incomplete hours or the student not yet demonstrating the required competency may incur additional fees, which will be payable by the student.

 

Attendance alone does not guarantee successful completion of the course. Students must demonstrate the required level of competency to successfully complete their training.

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​13. Online Learning Access
Access to the online learning component is not provided until all course fees due at that time have been received. Students who pay their course fees in full upfront will receive access once payment has been confirmed. Students paying a deposit will receive access only after the remaining course balance has been paid in full by the specified due date. No exceptions will be made, and access will not be granted while any outstanding course fees remain unpaid.

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14. Health & Safety
Students must follow all health and safety instructions issued by trainers and staff.

Students must use equipment safely and handle all dogs in a calm, humane and professional manner.

Any behaviour considered unsafe may result in removal from practical activities.

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15. Student Conduct

Students are expected to:

• Treat staff, trainers, fellow students and dog owners respectfully.

• Follow trainer instructions.

• Behave professionally.

• Maintain a positive learning environment.

• Respect school property and equipment.

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Bullying, intimidation, discrimination, harassment, abusive behaviour or conduct that significantly disrupts the learning environment will not be tolerated.

Australian Dog Grooming School reserves the right to remove a student from class or terminate enrolment where behaviour poses a safety risk or seriously impacts other students or staff.

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16. Intellectual Property
All course materials, manuals, presentations, videos, templates, playbooks, SOPs, online learning resources and educational content remain the intellectual property of Australian Dog Grooming School.

These materials are provided solely for the enrolled student's personal educational use.

They must not be copied, reproduced, distributed, uploaded, shared, sold or used for commercial purposes without prior written permission.

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17. Confidential Information
Students may become aware of Australian Dog Grooming School teaching methods, operational procedures, business systems and educational resources.

 

These materials are confidential and must not be disclosed or reproduced without written consent.

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18. Privacy
Australian Dog Grooming School collects, stores and uses personal information in accordance with the Privacy Act 1988 (Cth).
Personal information is used only for purposes relating to enrolment, training, administration and communication with students.

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19. Force Majeure
Australian Dog Grooming School is not responsible for delays, interruptions or cancellations caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, government restrictions, power outages or other unforeseen circumstances.

Where practical, alternative arrangements will be offered.

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20. After Your Deposit Has Been Received
Once we have received your deposit and confirmation of payment, you will receive:

• Confirmation that your place has been secured;

• A payment receipt;

• Information regarding your remaining balance and payment schedule; and

• Your Student Handbook containing important information to prepare for your course.
   

21. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other applicable legislation.

If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions will continue to apply.